At a glance
Financial Ombudsman Service has awarded £2.6bn across 182 suppliers, with 119 live contracts.
Why: Top supplier share 6% · 7 open notices now · 0 awards in last 90 d (£0) · SME share 15% (Cabinet Office target 33%) · 0 modifications in last 90 d.
About this buyer
Mission, scope and statutory context.
Financial Ombudsman Service is a contracting authority, based in UKI. Tracks 284 published notices and 301 awards on PublicSupply.
Spend profile
Award value by month — rolling 24 months. Line shows 12-month moving average.
Contract pipeline
Forward flow — planned notices through to completed awards in the last 90 days.
Planned
0
Open (bidding)
7
Awarded (90d)
0
Frameworks open
0
Procurement mix
How this buyer procures — by procedure, instrument, and publication source.
Contract type
Instrument type
Awarded contracts · 119 live
All contracts with a published award notice where Financial Ombudsman Service is the contracting authority.
| Title | Supplier | CPV | Value | Awarded | Status |
|---|---|---|---|---|---|
| Microsoft ESA/SCE Renewal | Phoenix Software Limited | — | — | active | |
| Workday AMS Partner | Cloudrock Partners | 72000000 | £252k | 05 Sept 2025 | active |
| Digital Front Door | Hippo Digital Limited | — | — | active | |
| Neutral Vendor Recruitment Services - Award Notice | Matrix SCM Limited | 79600000 | £2.5m | 11 Mar 2025 | active |
| Cloud Security/Firewalls (Palo Alto) | Computacenter Plc | 72000000 | £707k | 14 Mar 2025 | active |
| E-Learning Materials | Learning Pool Limited | 80000000 | £51k | 13 Mar 2025 | active |
| Candidate Assessment Services 2025 -2027 | Criteria Corp | 79000000 | £110k | 25 Mar 2025 | active |
| Planning Agency for Awareness and Understanding Activity - Award Notice | Route Agency Ltd | 79342000 | £38k | 24 Feb 2025 | active |
| Advertorial and newsletter sponsorship - Award Notice | Reach Publishing Services Limited | 79341400 | £32k | 14 Feb 2025 | active |
| ZeroFox IT Security Protection 2025-2027 | Softcat PLC | 48000000 | £103k | 24 Feb 2025 | active |
Top suppliers · by total award value
Ranked by cumulative awarded value. YoY = last 12 months vs prior 12 months.
Category spend breakdown
By CPV division · lifetime awards
Activity heatmap
Award volume by CPV division × month. Darker = more £ awarded.
Commercial & procurement leadership
Who signs off contracts, owns frameworks and runs SME engagement.
Curated leadership roster
Chief commercial officer, framework owners, SME lead and clinical sign-offs per buyer. Top-50 contracting authorities first, rolling out by sector.
Modifications · 0 in 90 d
Variations logged under Procurement Act 2023 s.74. Above-tolerance modifications attract a flag.
No modifications recorded in the last 90 days.
Financial Ombudsman Service has not filed a modification notice in the selected window.
Compliance & transparency
FOIA performance, statutory disclosures & prompt payment.
FOIA & prompt-payment ingestion
Notice timeliness and modification flags are derivable today. FOIA refusal rate, prompt-payment %, KPI reporting and net-zero plans need new data sources — work scoped, ingestion next quarter.
SME & social value
Performance against Cabinet Office targets & PPN 06/20.
target 33%
Peer benchmark
vs other buyers in the same type. Highlighted row = this buyer.
Compare against the peer group
£149 / seat / month. Configurable peer groups, rolling trendlines, and CSV / PDF exports for board packs.
News mentions
Major UK press & trade publications.
Sign in to read news mentions
Article previews are free with an account — the underlying data is gated to satisfy publisher agreements.
Statutory & accountability
Legal status, identifiers & accountable officers.
Identifiers & contact
- Type
- Contracting authority
- Region
- UKI
- Contact
- Troy Martin
- procurement.enquiries@financial-ombudsman.org.uk
Board & accountable officers
Accountable officer + board roster
Pulled from gov.uk for arm's-length bodies and from Companies House for company-form buyers — chair, CEO, SRO and sign-off authority per contract band.
Resources
No verified links for Financial Ombudsman Service yet. Know one? Suggest it below.
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