Quick answer — Housing Ombudsman ServiceLast refreshed 27 Mar 2026

At a glance

Housing Ombudsman Service has awarded £1.3m across 23 suppliers, with 5 live contracts.

Why: Top supplier share 27% · 0 open notices now · 1 award in last 90 d (£30k) · SME share 54% (Cabinet Office target 33%) · 1 modification in last 90 d.

Decision signals
Top-supplier concentration27%
Modifications · 90 d1
SME spend share54%
Pipeline · open now0
Awards · 90 d1

About this buyer

Mission, scope and statutory context.

Housing Ombudsman Service is a contracting authority, based in UKI42. Tracks 37 published notices and 35 awards on PublicSupply.

37
Notices published
35
Awards
23
Suppliers engaged
2016
First award on file

Spend profile

Award value by month — rolling 24 months. Line shows 12-month moving average.

£30k
12 m spend
£0
Prior 12 m
YoY change
£29k
Median award
Awards (£m)12m moving avg
Housing Ombudsman Service — monthly award value, rolling 24 months£0m£0m£1m£1m£1mJulOctJanAprJulOctJanApr

Contract pipeline

Forward flow — planned notices through to completed awards in the last 90 days.

Planned

2

Pipeline notices

Open (bidding)

0

Live tenders

Awarded (90d)

1

£30k

Frameworks open

0

Framework / DPS routes

Procurement mix

How this buyer procures — by procedure, instrument, and publication source.

Contract type

Unspecified35 · £1.3m
services2 · £250k

Instrument type

contract35 · £1.2m
call off2 · £360k
Source:Contracts Finder: 31Find a Tender: 6

Awarded contracts · 5 live

All contracts with a published award notice where Housing Ombudsman Service is the contracting authority.

downloadExport CSV
TitleSupplierCPVValueAwardedStatus
GB-London: HOS0070 - Internal Communications Channel ReviewPeople Lab Limited79410000£30k27 Mar 2026active
Applicant Tracking SystemTRIBEPAD LTD£83kpending
Digital Delivery Partner Consultancy72200000£125kest.planning
Digital Delivery Partner Consultancy72200000£125kest.planning
PPMO ToolWellingtone Limitedactive
Website Hosting and SupportCIVIC COMPUTING LIMITEDactive
Website Hosting and SupportCIVIC COMPUTING LIMITED£50kpending
GB-London: Health ChecksToHealth85140000£120k19 Jul 2021active
GB-London: Health Checks85140000£0active
Case History AnalysisCLANCHATTON BIRMINGHAM LIMITED75100000£180k21 Nov 2019active
Showing 110 of 37

Top suppliers · by total award value

Ranked by cumulative awarded value. YoY = last 12 months vs prior 12 months.

1
CB
2 contracts · SME · 12 Nov21 Nov
£360k
27% of total
2
SF
1 contract · SME · 25 Apr
£181k
13% of total
3
ON
1 contract · 31 Mar
£160k
12% of total
4
TO
1 contract · 19 Jul
£120k
9% of total
5
TL
1 contract · SME
£83k
6% of total
6
UL
1 contract · SME · 10 Nov
£60k
4% of total
7
BM
1 contract · 30 May
£60k
4% of total
8
PB
2 contracts · 07 Nov21 Nov
£57k
4% of total
923
···
15 other suppliers
long tail · 8 SMEs
£261k
19% of total
various

Category spend breakdown

By CPV division · lifetime awards

Government administration
4 contracts
£541k
34%
IT services, software
10 contracts
£397k
25%
Business, legal, advisory
8 contracts
£245k
15%
Health & social work
4 contracts
£180k
11%
Other
4 contracts
£133k
8%
Postal, telecoms
2 contracts
£60k
4%
Education, training
3 contracts
£27k
2%
Financial, insurance
1 contract
£5k
0%

Activity heatmap

Award volume by CPV division × month. Darker = more £ awarded.

Jul
Aug
Sept
Oct
Nov
Dec
Jan
Feb
Mar
Apr
May
Jun
Government administration
IT services, software
Business, legal, advisory
0
Health & social work
Other
Postal, telecoms
LessMore (£m awarded)

Commercial & procurement leadership

Who signs off contracts, owns frameworks and runs SME engagement.

Coming Q3 2026

Curated leadership roster

Chief commercial officer, framework owners, SME lead and clinical sign-offs per buyer. Top-50 contracting authorities first, rolling out by sector.

Modifications · 1 in 90 d

Variations logged under Procurement Act 2023 s.74. Above-tolerance modifications attract a flag.

Coming Q3 2026

Per-modification s.74 classification + tolerance flagging

We see 1 notice tagged with a modification flag in the last 90 d. Next phase parses each one against PA 2023 s.74 limbs and surfaces above-tolerance flags.

Compliance & transparency

FOIA performance, statutory disclosures & prompt payment.

Coming Q4 2026

FOIA & prompt-payment ingestion

Notice timeliness and modification flags are derivable today. FOIA refusal rate, prompt-payment %, KPI reporting and net-zero plans need new data sources — work scoped, ingestion next quarter.

SME & social value

Performance against Cabinet Office targets & PPN 06/20.

54%
SME supplier share
target 33%
14
SME award rows
0
VCSE award rows
23
Distinct suppliers

Peer benchmark

vs other buyers in the same type. Highlighted row = this buyer.

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Compare against the peer group

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News mentions

Major UK press & trade publications.

Free with account

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Article previews are free with an account — the underlying data is gated to satisfy publisher agreements.

Statutory & accountability

Legal status, identifiers & accountable officers.

Identifiers & contact

Type
Contracting authority
Region
UKI42
Email
ddp-procurement@housing-ombudsman.org.uk

Board & accountable officers

Coming Q3 2026

Accountable officer + board roster

Pulled from gov.uk for arm's-length bodies and from Companies House for company-form buyers — chair, CEO, SRO and sign-off authority per contract band.

Resources

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