ACE - Provision of Integrated HR & Payroll System
Estimated value
£450k
Awarded value
—
Suppliers
0
Lots
1
Published
23 Feb 2026
Description
Trust requires a fully integrated HR and Payroll platform operating from a single, authoritative dataset. The solution must enable compliant payroll and workforce administration in accordance with relevant legislation, HMRC requirements, Teachers’ Pension Scheme (TPS) and Local Government Pension Scheme (LGPS) regulations, statutory employment obligations, and sector best practice. It must also provide the transparency, reporting capability, and internal controls necessary to support efficient Trust-wide operations. The Trust is seeking a platform that provides operational flexibility, allowing payroll processing to be delivered either in-house or via a managed service within the same system environment. The Trust may transition between these delivery models during the contract term and therefore requires a solution that enables this without system replacement or material disruption.
Scope
- Reference
- ACE01.75
- Total value
- £450,000 excluding VAT£540,000 including VATAbove the relevant threshold
- Commercial tool
- Standalone contract
- Contract dates
- 01 Sept 2026 to 31 Aug 2030Possible extension to 31 Aug 2032
4 Year Term with the option of 2 further 1 year extensions.
- Main category
- services
- CPV classifications
- 48450000480000007921111079631000
- Contract locations
- South West England, United Kingdom
- Particular suitability
- Small and medium-sized enterprises (SME)
Award criteria
Criteria the buyer will use to evaluate bids.
| Name | Description | Type | Weighting |
|---|---|---|---|
| Implementation & Transition Delivery | — | quality | 4.00% |
| Quality of People & Support Team | — | quality | 5.00% |
| Quality of Managed Payroll Service Provision | — | quality | 5.00% |
| Customer Retention & Client Success | — | quality | 4.00% |
| Service Support Model & Responsiveness | — | quality | 2.00% |
| Contract Management & Strategic Partnership | — | quality | 1.50% |
| Service Performance Monitoring & Continuous Improvement | — | quality | 1.50% |
| Innovation, Product Roadmap & Future Fit | — | quality | 1.00% |
| Complaint Resolution & Escalation | — | quality | 1.00% |
| Software Functionaility | — | quality | 40.00% |
| Price | — | price | 35.00% |
Participation
Conditions suppliers must meet to bid.
Financial Capacity Assessment: Bidders must demonstrate that their financial position is sufficiently robust to support both the implementation and ongoing delivery of the Finance System. Bidders must provide their audited financial statements for the previous two financial years. Where audited accounts are not available, bidders should provide certified accounts or equivalent financial information. Bidders should disclose any known events that may materially impact their financial position during the contract term (for example, planned sale, refinancing, or restructuring). Minimum Turnover Requirement The bidder’s annual turnover must be at least two times the estimated annual contract value. Net Asset Position Bidders must demonstrate a positive net asset position in their most recent financial statements Liquidity and Access to Financial Resources Bidders must demonstrate access to adequate financial resources to support ongoing business operations and contractual commitments. Revenue Model Stability Bidders must describe their revenue model, including the proportion of income that is recurring, contractually committed, or otherwise predictable. The Trust will assess the economic and financial standing of bidders to ensure that the successful supplier has the financial capacity and resilience required to deliver the contract for its full duration. The Trust is seeking a financially resilient supplier capable of sustaining long-term service delivery. The assessment is designed to ensure resilience rather than favour organisations of a particular size. The assessment will be conducted in accordance with the principles of proportionality, transparency, and equal treatment. Insurance requirements - can commit to obtain, prior to the award of the contract, the levels of insurance cover indicated below a. Employer’s (Compulsory) Liability Insurance* = £5m b. Public Liability Insurance = £5m c. Professional Indemnity Insurance = £1m d. Product Liability Insurance = £1m e. Cyber and Data Protection Insurance = £1m
Relevant experience and contract examples Please provide details of up to three contracts to meet conditions of participation relating to technical ability set out in the relevant notice or procurement documents, in any combination from either the public or private sectors (which may include samples of grant-funded work). The examples must be from the past three years. To constitute a pass, the minimum of two contract examples provided shall be relevant to the complexity of the requirement, with a sufficient level of detail that provides confidence in the Tenderer’s established past experience in similar and relevant projects/contracts. Organisational Standards Please provide details of the organisational standards and certifications your organisation holds that are relevant to the delivery of this contract, including (but not limited to) Quality Management and Information Security standards such as ISO 9001 and ISO 27001, or equivalent internationally recognised certifications. You must confirm that the scope of these certifications explicitly covers the services proposed within this procurement. Where equivalent standards are offered, please explain how they meet or exceed the requirements of the specified ISO standards. Bidders must submit the following evidence: • Copies of current certification issued by an accredited certification body. • A copy of the certification scope statement demonstrating that the services being procured fall within the accredited scope. • Confirmation of certification validity dates. • Details of any non-conformities identified during the most recent audit and the corrective actions taken.
Submission & procedure
- Enquiry deadline
- 30 Mar 2026, 11:00 am
- Submission deadline
- 30 Mar 2026, 11:00 am
- Submission address
- https://uk.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=102573&TID100107787&B= ↗
- Electronic submission
- Yes
- Procedure
- Open procedure