NUN - Pre-market Engagement - AI Telephony Contact Centre Solution

NUNEATON AND BEDWORTH COMMUNITY ENTERPRISES LIMITEDcontractFind a Tender ↗Ref ocds-h6vhtk-05ef9cProcurement Act 2023SME suitableplanning

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services

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Published

05 Dec 2025

This is a preliminary market engagement notice

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Description

NBBC is currently exploring the potential implementation of an AI-driven telephony contact centre solution to more effectively manage the volume of incoming calls to our resident-facing contact centres. The aim is to enhance the customer service experience by streamlining call handling and improving operational efficiency. The Council is also open to exploring other AI based customer services solutions such as Chatbots that can improve our contact channel offering.

Scope

Reference: NUN - 24816
Total value: Below the relevant threshold
Commercial tool: Standalone contract
Contract dates: 30 Sept 2026 to 30 Sept 2030
Main category: services
CPV classifications: 48000000
72212512
Contract locations: North East England, United Kingdom
North West England, United Kingdom
Yorkshire and the Humber, United Kingdom
East Midlands, United Kingdom
West Midlands, United Kingdom
East of England, United Kingdom
London, United Kingdom
South East England, United Kingdom
South West England, United Kingdom
Particular suitability: Small and medium-sized enterprises (SME)