Leisure Management Operator Services

Royal Borough of Kingston Upon ThamescontractFind a TenderRef ocds-h6vhtk-04552d32014L0024active
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Estimated value

services

Awarded value

Suppliers

1

Lots

1

1 awarded

Published

11 Mar 2026

Description

The Royal Borough of Kingston released the opportunity to the market for the provision of Leisure Management Operator Services for six leisure facilities: - The Malden Centre - Weir Archer Athletics & Fitness Centre - Tolworth Recreation Centre - Kingston Leisure Centre - Chessington Sports Centre - Albany Outdoors The management contract will be for a period of 10 years with the option of an extension of up to five years at the Council’s discretion. There will be a staggered start to the contract as follows: - October 2025: Chessington Sports Centre and Albany Outdoors - April 2026: The Malden Centre, Weir Archer Athletics & Fitness Centre, Tolworth Recreation Centre - Spring 2027: Kingston Leisure Centre (new build facility scheduled to open). The Council used the Competitive Dialogue Procedure under Regulation 30 of the PCR for the procurement of this Contract as it considered that this procedure could best meet the Council’s objectives for the service requirements and commercial terms in accordance with Regulation 26(4)(a)(i) to (iii). Bidders were expected to have a major role in defining the solution which could not be specified by the Council at the outset, as the Council was unable to assess or determine the solution without in-depth dialogue.

Scope

Reference
DN719464
Commercial tool
Standalone contract
Contract dates

It is anticipated the management contract will be for a period of 10 years with the option of an extension of up to five years at the Council’s discretion.

Main category
services
Contract locations
London

Award criteria

Criteria the buyer will use to evaluate bids.

NameDescriptionTypeWeighting
Programming & Approach to Customer Pricing4quality
Asset Management, Compliance and Cleaning8quality
Environmental Sustainability and Carbon Reduction4quality
Delivering Active Communities: Sports Development, Health & Wellbeing and Outreach Work14quality
Marketing, Customer Care and CRM including Digital Customer Experience6quality
Staffing, Recruitment, Training, Development and Volunteer Coaching Network4quality
Financial Management, Reporting and IT Systems8quality
Contract Mobilisation2quality
Social Value10quality
40price

Submission & procedure

Procedure
Competitive dialogue

Award details

Awarded supplier(s), contract period and value as published in the award notice.

Awarded value

Award date

Contract start

Contract end