Leisure Management Operator Services
Estimated value
—
Awarded value
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Suppliers
1
Lots
1
Published
11 Mar 2026
Description
The Royal Borough of Kingston released the opportunity to the market for the provision of Leisure Management Operator Services for six leisure facilities: - The Malden Centre - Weir Archer Athletics & Fitness Centre - Tolworth Recreation Centre - Kingston Leisure Centre - Chessington Sports Centre - Albany Outdoors The management contract will be for a period of 10 years with the option of an extension of up to five years at the Council’s discretion. There will be a staggered start to the contract as follows: - October 2025: Chessington Sports Centre and Albany Outdoors - April 2026: The Malden Centre, Weir Archer Athletics & Fitness Centre, Tolworth Recreation Centre - Spring 2027: Kingston Leisure Centre (new build facility scheduled to open). The Council used the Competitive Dialogue Procedure under Regulation 30 of the PCR for the procurement of this Contract as it considered that this procedure could best meet the Council’s objectives for the service requirements and commercial terms in accordance with Regulation 26(4)(a)(i) to (iii). Bidders were expected to have a major role in defining the solution which could not be specified by the Council at the outset, as the Council was unable to assess or determine the solution without in-depth dialogue.
Scope
- Reference
- DN719464
- Commercial tool
- Standalone contract
- Contract dates
It is anticipated the management contract will be for a period of 10 years with the option of an extension of up to five years at the Council’s discretion.
- Main category
- services
- Contract locations
- London
Award criteria
Criteria the buyer will use to evaluate bids.
| Name | Description | Type | Weighting |
|---|---|---|---|
| Programming & Approach to Customer Pricing | 4 | quality | — |
| Asset Management, Compliance and Cleaning | 8 | quality | — |
| Environmental Sustainability and Carbon Reduction | 4 | quality | — |
| Delivering Active Communities: Sports Development, Health & Wellbeing and Outreach Work | 14 | quality | — |
| Marketing, Customer Care and CRM including Digital Customer Experience | 6 | quality | — |
| Staffing, Recruitment, Training, Development and Volunteer Coaching Network | 4 | quality | — |
| Financial Management, Reporting and IT Systems | 8 | quality | — |
| Contract Mobilisation | 2 | quality | — |
| Social Value | 10 | quality | — |
| — | 40 | price | — |
Submission & procedure
- Procedure
- Competitive dialogue
Award details
Awarded supplier(s), contract period and value as published in the award notice.
Awarded value
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Award date
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Contract start
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Contract end
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