Contact Centre as a Service (CCaaS)
Estimated value
—
services
Awarded value
—
Suppliers
1
Lots
1
1 awarded
Published
05 Oct 2022
Description
Accent Housing Ltd (Accent) used the Crown Commercial Services (CCS) RM3808 Network services 2 Lot 13 Framework to source the services of a recognised, accredited Supplier for the design, supply, integration, installation, configuration and ongoing support and maintenance of a new Contact Centre as a Service (CCaaS) solution.
Scope
- Reference
- DN635846
- Commercial tool
- Standalone contract
- Main category
- services
- CPV classifications
- 79512000
- Contract locations
- UK
Award criteria
Criteria the buyer will use to evaluate bids.
| Name | Description | Type | Weighting |
|---|---|---|---|
| Quality | 70 | quality | — |
| — | 30 | price | — |
Submission & procedure
- Procedure
- Restricted procedure
Award details
Awarded supplier(s), contract period and value as published in the award notice.
Awarded value
—
Award date
—
Contract start
—
Contract end
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Awarded to