Ofwat stakeholder database

The provision of a stakeholder management system to deliver the following - a centralised system where 250 staff can access contact details and stakeholder intelligence; an environment where we are able to distinguish between different types of stakeholders; improve our stakeholder engagement by having a more joined up approach; ensure we have an audit trail in the case of a judicial review; reduce the time spent searching for contact details, meeting notes and stakeholder intelligence; minimise the duplication of slides and briefing packs; gain better insight in to our stakeholder engagement through reporting and statistics; enable efficient working by integrating appropriately with other components of our IT infrastructure, such as our email system through Office 365 and our Sharepoint online records management system EDRMS; improve resilience by using a cloud service; enable our data to remain secure and compliant with GDPR; and support and underpin any new approaches to our internal management of stakeholder engagement.