GLA 82025 No Wrong Door- Research and Innovation

This will involve commissioning a Research and Innovation programme to develop a detailed understanding of the customer journeys and experiences of key groups of Londoners in navigating the skills and employment system (Stage 1). - Undertaking customer journey analysis, especially for priority groups most at risk of exclusion, to identify how more coordinated provision can support them and improve their access to provision. - Establish a baseline of how well coordinated provision is currently and use this baseline to understand barriers, gaps and opportunities; and track impact of subsequent interventions. - Identifying and disseminating evidence-based best practice in coordination and integration of provision. Please note the expression of interest closes17.02.2022