Managed Debt Collection Services

The establishment of a framework for debt management service providers, the framework will be designed to bring together specialist capabilities in debt management, with managed service providers to collect debt on behalf of the government. The key core services are expected to include: • debt prevention services, • managed debt collection services (managing multiple collection agencies), • debt collection agency services (including International Collections), • debt analytics (including open-banking and complimentary data and analytics), • data aggregation and analysis services, • debt analytics/solutions software and integration, • debt advice and guidance services. The scope and lot structure of this framework will be determined as a result of the market and customer engagement.