P0823 - Welfare Benefits and Debt Advice Service

The Council wishes to establish a Contract for the provision of Welfare benefits, debt advice and tribunal representation service as set out in the service specification document. The services have been divided into 4 Lots: I. Face to Face Advice & Area Leadership Role: Four (4) individual geographical contracts for North, South, East, West and Central Birmingham. II. Telephone Advice Service: A city-wide telephone advice service (welfare benefits and debt advice). III. Tribunal Representation Service: Advice and representation at tribunal for any welfare benefit that has an independent right of appeal. Lot Service: Lot 1a - Face-to-Face Advice & Area Leadership Role - North Lot 1b - Face-to-Face Advice & Area Leadership Role - South Lot 1c - Face-to-Face Advice & Area Leadership Role - East Lot 1d - Face-to-Face Advice & Area Leadership Role - West & Central Lot 2 - Telephone Advice - Citywide Lot 3 - Tribunal Representation - Citywide The Contract will last for 3 years (unless terminated under the terms and conditions of contract. Please note TUPE will apply to this contract. The TUPE information will be released to you upon receipt of a signed copy of Appendix 3 - TUPE Confidentiality Agreement. You are advised to fill this in as soon as possible on receipt and return via https://in-tendhost.co.uk/birminghamcc If you are interested in quoting please click on the following link to access Birmingham City Council's tender Portal: https://in-tendhost.co.uk/birminghamcc/ and submit your details to register as a bidder. We will send you a log on and password so you can download the Invitation to Tender document and supporting information; your completed ITT should be returned by 1200hrs on 6th December 2021 using the Supplier Portal.