PIN: UK_446 - EOL AI Customer Chat Bot

British Council English Online offers personalized language courses to help learners gain confidence and improve their speaking, pronunciation, and vocabulary skills. Our platform provides small group classes and private one-to-one sessions, allowing students to customize their timetable based on their goals and interests. We cater to all proficiency levels, from beginner to advanced. At any point during the student's journey, they may need assistance and guidance for: Getting started and where to go next, how to navigate the site Guidance through the sign up/registration process Answering common questions on services, policies, offers Being able to handle questions in different languages and to respond in that language Product suggestions based on history and user preferences Personalised promotions/discounts Allowing the user to provide feedback and to also include short surveys Current monthly website traffic: ~800,000 visitors The Contract awarded will be originally for a period of 6 month during which the selected supplier will delivery a proof of concept. After this in case of success of this proof of concept the British Council may extend agreement 4 further times with each extension no longer than 1 year each.