GB-London: V&A Customer Experience CX Standards

The V&A is looking to appoint a leading customer service expert to work closely with our visitor facing teams to co-create a set of people-focused V&A customer service standards that are bought-into and can be adopted and acted on. The customer service standards will define 'what good customer service at the V&A looks like' and support us in our goal of welcoming, connecting with and serving the needs of large, diverse, local, and global audiences. It will also create a consistency of service across all visitor-facing teams at all our London based sites. We anticipate the work will take approximately between 16-20 days between October 2023 and January 2024. Please download the Brief from the below link: https://files.vam.ac.uk/link/5K3eHNzfQUJfR63x4bi54z