Friends and Family Test (FFT)
Lewisham and Greenwich NHS TrustcontractFind a Tender ↗Ref ocds-h6vhtk-064ab9Procurement Act 2023SME suitablepending
Estimated value
—
Awarded value
£271k
Awarded 19 Jul 2026
Suppliers
1
1 SME
Lots
1
1 awarded
Published
20 Jul 2026
Description
Provision of an NHS Friends and Family Test (FFT) patient experience feedback solution and associated services for Lewisham and Greenwich NHS Trust and members of the South East London Integrated Care System.
Scope
- Reference
- C420902
- Commercial tool
- Standalone contract
- Contract dates
- 04 May 2026 to 04 May 2029Possible extension to 04 May 2031
2 x 12 months
- CPV classifications
- 6421210079311100
- Particular suitability
- Small and medium-sized enterprises (SME)
Award criteria
Criteria the buyer will use to evaluate bids.
| Name | Description | Type | Weighting |
|---|---|---|---|
| Technical Envelope | — | quality | 50.00% |
| Social Value Envelope | — | quality | 10.00% |
| Commercial Envelope | — | price | 40.00% |
Submission & procedure
- Procedure
- Open procedure
Award details
Awarded supplier(s), contract period and value as published in the award notice.
Awarded value
£271k
Award date
19 Jul 2026
Contract start
30 Jul 2026
Contract end
30 Jul 2029
Awarded to
Awarded suppliers· 1 supplier
Awarded 19 Jul 2026 · Contract period 30 Jul 2026 — 30 Jul 2029
Award value
£271k
Other contracts from Lewisham and Greenwich NHS Trust
Full notice and award history for this contracting authority is on the buyer profile.
Other contracts awarded to IWGC Limited· 5
Cross-buyer view of this supplier's public-sector wins.
| Title | Type | Value | Published |
|---|---|---|---|
| G Cloud 15 | contract | — | 24 Jul 2026 |
| Patient/Citizen Communication, Engagement & Hybrid Mail Solutions | contract | — | 27 Mar 2026 |
| Patient/Citizen Communication, Engagement & Hybrid Mail Solutions | contract | — | 09 Dec 2025 |
| Patient and Carer Experience, Friends and Family Test | contract | £133k | 15 Apr 2025 |
| Provision Of Patient Feedback Portal for NHS Coventry and Warwickshire Partnership Trust | contract | £91k | 05 Nov 2021 |