Sheltered Housing - Call Monitoring, Welfare Check call and Responder service - AWARD

We are seeking a three-year initial contract with an option to extend for a further two years to commission an Alarm Receiving Centre (ARC) to provide: o 24/7 emergency alarm (warden call) monitoring service o Daily welfare check calls - weekends, bank holidays and office closures o Site responder service o across the portfolio within the sheltered housing service. The Sheltered Housing Service provides a variety of services to people living within RBC owned accommodation. These include: 1. General Sheltered, 2. Cedar Court Sheltered Extra Care scheme, 3. Phoebe Cusden House. Full details of the requirement can be found in Annex 1 - Specification.