Services-Framework-Debt Collection
Estimated value
—
Awarded value
—
Suppliers
0
Lots
1
Published
27 Jan 2026
This is a preliminary market engagement notice
Map the supplier landscape and document your shortlist before opening the tender. The market simulation produces a defensible audit record you can attach to your procurement file.
Description
Service Requirement - Debt Collection (Household only). The scope is for Debt Collection services for United Utilities Household Customers. Debt Collection Agencies play a part in the strategy of recovering debt in at various stages within the collections processes. Debt Collection activities at United Utilities include: - Recovery of live debt on existing customer base. - Trace and Collect on Leaver Debts. - Field visits for various campaign activity. - Campaign Activity for earlier collections. - Specialist activities e.g. Probate.
Scope
- Reference
- PRO004741
- Total value
- Above the relevant threshold
- Commercial tool
- Standalone contract
- Contract dates
- 01 Dec 2026 to 30 Nov 2029
- Main category
- services
- CPV classifications
- 79940000
- Contract locations
- North West England, United Kingdom
Submission & procedure
- Enquiry deadline
- 03 Feb 2026, 2:00 pm
- Submission deadline
- 10 Feb 2026, 2:00 pm
- Submission address
- United Utilities is seeking to gather information from suppliers with a capability to provide the services either in part or in whole. If you have experience in this area, please could you provide at a minimum the following information and submit to Charlotte.whelan@uuplc.co.uk: • Company Name. • Contact details, including locations, telephone number, email address, main point of contact and position in the company. • Completion of the matrix (spreadsheet) to identify what service/s you can offer. • Details of your company's core/specialist skills • Case studies from any similar debt collection contracts that your company has completed within a regulated environment in the last 2 years. • A response to this PPN does not guarantee any invitation to participate in any future procurement process that United Utilities may conduct. Applicants will be required to participate in a pre-qualification process.
- Procedure
- Competitive flexible procedure