Strategic IT Service Desk

The Home Office is looking for a supplier that can provide a high-quality IT service desk and/or End User Device capability in a large and complex environment, as well as assisting the customer in maturing toolsets to take advantage of evolving functionality and technology that increases efficiency and improves customer experience seamlessly. From this RFI, the Home Office are asking Suppliers to express their interest and provide some important feedback on our market approach ahead of the RFQ submission expected to be released shortly. We are looking for the supplier staff to have current valid SC and NPPV3 clearance or be willing to undertake the SC and NPPV3 clearance process. The Home Office can provide further guidance on request. Potential Providers are invited to complete the NDA via the instruction within this notice prior to completing the questionnaire at Annex A and return via the ePortal by 1pm 28th June 2024