Provision of an independent complaints adjudication service for OFSTED

The Department for Education (DfE) require a supplier to provide an independent adjudication service in relation to OFSTED's handling of complaints including: handling individual complaints, the provision of advice, regular reporting regarding the volume and nature of the complaint and publication of an annual report. The Adjudication Service is independent of OFSTED. Conclusions and the recommendations are independent of both departments (OFSTED and DfE).