R/WP - 25/26 - Patient/Citizen Communication & Engagement Solutions
Estimated value
£3.8m
Awarded value
—
Suppliers
0
Lots
1
Published
20 Jun 2025
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Description
To ensure that the proper tools are in place to provide consistent Patient/Citizen Communication and Engagement Solutions by the Supplier. This will reduce the number of patients who miss appointments and put patients in control with technology as a key step towards tackling the elective care backlog. The contract is expected to facilitate the provision of digital and hybrid patient communication services, including SMS reminders, a patient engagement portal, hybrid mail, chatbot, and appointment management tools, integrated with the EPIC EPR system.
Scope
- Reference
- W189676
- Total value
- £3,750,000 excluding VAT£4,500,000 including VATAbove the relevant threshold
- Commercial tool
- Standalone contract
- Contract dates
- 31 Mar 2026 to 31 Mar 2029Possible extension to 31 Mar 2031
- Main category
- services
- CPV classifications
- 4881420072000000
- Contract locations
- UK, United Kingdom
- Particular suitability
- Small and medium-sized enterprises (SME)Voluntary, community and social enterprises (VCSE)