Health Research Authority (HRA) Service Delivery Manager
Estimated value
£72k
Awarded value
£72k
Suppliers
1
Lots
1
Published
23 Mar 2022
Description
Supplier to deliver a number of strategic outcomes relating to service delivery of the HRA's portfolio of operational digital systems. The digital ecosystem consists of both .NET and PEGA applications, supported by separate development teams (outside suppliers). Additionally, separate service desks support each platform. - Procurement of ITSM - Production of Incident Management (IM) Processes - Liaison with Internal and External Stakeholders - Production of Service Introduction Processes - Set strategies for service delivery that support the strategic needs of the HRA. - Creation of Service Delivery Improvement Plan - Manage the implementation of the ITSM
Scope
- Reference
- CP000077 Service Delivery Manager
- Total value
- £71,875 excluding VAT
- Commercial tool
- Standalone contract
- Contract dates
- 17 Jan 2022 to 03 Jul 2022
- CPV classifications
- 72600000
- Particular suitability
- Small and medium-sized enterprises (SME)Voluntary, community and social enterprises (VCSE)
Submission & procedure
- Submission deadline
- 14 Dec 2021, 12:00 am
Award details
Awarded supplier(s), contract period and value as published in the award notice.
Awarded value
£72k
Award date
16 Jan 2022
Contract start
17 Jan 2022
Contract end
03 Jul 2022