Helpdesk Function
Estimated value
£6.8m
Awarded value
£6.8m
Suppliers
1
Lots
1
Published
27 Jan 2023
Description
Contract award of the Helpdesk Function service, which manages all enquiries and complaints received by HS2 Ltd with the utmost compassion and empathy by providing clear, timely and accurate interactions with stakeholders. The service operates a 24-hour 365-day Public Helpdesk and Enquiries Centre and manages all related enquiries, acting as a first point of contact and as public facing representatives. The contract was awarded using the Crown Commercial Services Outsourced Contact Centre and Business Services framework agreement (RM6181 - Lot 1).
Scope
- Reference
- tender_294909/1172250
- Total value
- £6,800,200 excluding VAT
- Commercial tool
- Standalone contract
- Contract dates
- 04 Feb 2023 to 03 Feb 2027
- CPV classifications
- 72253100
- Particular suitability
- Small and medium-sized enterprises (SME)
Submission & procedure
- Submission deadline
- 10 Aug 2022, 4:00 pm
Award details
Awarded supplier(s), contract period and value as published in the award notice.
Awarded value
£6.8m
Award date
03 Nov 2022
Contract start
04 Feb 2023
Contract end
03 Feb 2027