Keeping Well Services Framework
Estimated value
—
Awarded value
—
Suppliers
19
Lots
9
Published
28 Nov 2025
Description
Framework for the provision of Keeping Well Services (Care & Support at Home for Adults over 18 Years) Lots 1 to 5 - Care & Support at Home • Lot 1 - Sunderland East • Lot 2 - Sunderland West • Lot 3 - Coalfields • Lot 4 - Washington • Lot 5 - Sunderland North Lot 6 - Care and Support in the Home: Overnight Care Lot 7 - Live in Care Service Lot 8 - Carer Support Service (Carer Relief) Lot 9 - Support Services (Ad-Hoc) Care and Support in the Home
Scope
- Reference
- KWS01
- Commercial tool
- Standalone contract
- Contract dates
- 15 Jun 2025 to 18 Jun 2028
- Main category
- services
- CPV classifications
- 85300000
- Contract locations
- North East England
Award criteria
Criteria the buyer will use to evaluate bids.
| Name | Description | Type | Weighting |
|---|---|---|---|
| Quality | 90 | quality | — |
| Price Declaration | 0 | cost | — |
| Quality | 95 | quality | — |
| Quality | 30 | quality | — |
| Price | 65 | cost | — |
| Social Value | 5 | cost | — |
Submission & procedure
- Procedure
- Open procedure
Award details· 19 awards
Awarded supplier(s), contract period and value as published in the award notice.
Awarded value
—
Award date
—
Contract start
—
Contract end
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Lots · 9 total
Divisions of the contract. Each lot can be awarded separately.
| Lot | Title | Est. value | Status |
|---|---|---|---|
| 1 | Care and Support in the Home Daytime (Sunderland East) | — | cancelled |
| 2 | Care and Support in the Home Daytime (Sunderland West) | — | cancelled |
| 3 | Care and Support in the Home Daytime (Coalfields) | — | cancelled |
| 4 | Care and Support in the Home Daytime (Washington) | — | cancelled |
| 5 | Care and Support in the Home Daytime (Sunderland West) | — | cancelled |
Award 1· 1 supplier
Awarded —
Award 2· 1 supplier
Awarded —
Award 3· 1 supplier
Awarded —
Award 4· 1 supplier
Awarded —
Award 5· 1 supplier
Awarded —
Award 6· 1 supplier
Awarded —
Award 7· 1 supplier
Awarded —
Award 8· 1 supplier
Awarded —
Award 9· 1 supplier
Awarded —
Award 10· 1 supplier
Awarded —
Award 11· 1 supplier
Awarded —
Award 12· 1 supplier
Awarded —
Award 13· 1 supplier
Awarded —
Award 14· 1 supplier
Awarded —
Award 15· 1 supplier
Awarded —
Award 16· 1 supplier
Awarded —
Award 17· 1 supplier
Awarded —
Award 18· 1 supplier
Awarded —
Award 19· 1 supplier
Awarded —
Total lots
9
Awarded
1
Estimated total
—
Awarded total
—
Care and Support in the Home Daytime (Sunderland East)
Start
15 Jun 2025
End
18 Jun 2028
Estimated
—
CPV
Care and Support in the Home Daytime (Sunderland West)
Start
15 Jun 2025
End
18 Jun 2028
Estimated
—
CPV
Care and Support in the Home Daytime (Coalfields)
Start
15 Jun 2025
End
18 Jun 2028
Estimated
—
CPV
Care and Support in the Home Daytime (Washington)
Start
15 Jun 2025
End
18 Jun 2028
Estimated
—
CPV
Care and Support in the Home Daytime (Sunderland West)
Start
15 Jun 2025
End
18 Jun 2028
Estimated
—
CPV
Care & Support in the Home - Overnight Care
Start
15 Jun 2025
End
18 Jun 2028
Estimated
—
CPV
Live in Care Service
Start
15 Jun 2025
End
18 Jun 2028
Estimated
—
CPV
Carer Support Service (Carer Relief)
Start
15 Jun 2025
End
18 Jun 2028
Estimated
—
CPV
Support Services (Ad hoc) Care & Support in the Home
Start
—
End
18 Jun 2028
Estimated
—
CPV
Other contracts from Sunderland City Council
Full notice and award history for this contracting authority is on the buyer profile.
Other contracts awarded to Comfort Call Limited· 10
Cross-buyer view of this supplier's public-sector wins.
| Title | Type | Value | Published |
|---|---|---|---|
| Home Support Service - Lot 5 Huddersfield Central East | contract | — | 20 May 2026 |
| Home Support Service - Lot 4 Huddersfield Central West | contract | — | 20 May 2026 |
| Home Support Service - Lot 3 Dewsbury and Mirfield | contract | — | 20 May 2026 |
| Home Support Service - Lot 2 Batley | contract | — | 20 May 2026 |
| Further competition from DPS for the provision of Domiciliary Care Services (Category 1), Jan - Mar 2026 | contract | £364k | 20 May 2026 |
| Home Support Service - Lot 1 Heckmondwike and Spenborough | contract | — | 19 May 2026 |
| Provision of Care and Support services in Rushcliffe Extra Care Schemes | contract | — | 20 Mar 2026 |
| Select List of Primary Providers for The Provision of Domiciliary Care Services and Reablement | contract | — | 16 Mar 2026 |
| Further competition from DPS for the provision of Domiciliary Care Services (Category 1), Oct - Dec 2025 | contract | £340k | 30 Jan 2026 |
| Care at Home ASSOCIATE providers | call off | — | 01 Oct 2025 |