Student Support Services “Be Well Talk Now”

Student Support Services “Be Well Talk Now”contractFind a TenderRef ocds-h6vhtk-04563432014L0024closed for bids
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Estimated value

£120k

services

Awarded value

Suppliers

0

Lots

1

0 awarded

Published

30 Apr 2024

Deadline 04 Jun 2024

Description

The University of Bath has had a relationship with the current provider since 2019, providing a 24/7 telephone and live chat advice line for students, locally branded as ‘Be Well Talk Now’ (more information online: https://www.bath.ac.uk/campaigns/be-well-talk-now/). This arrangement is in need of review and this brief lists the requirements from a service to take effect from the beginning of the 24/25 academic year.

Scope

Reference
ocds-h6vhtk-045634
Total value
£120,000 excluding VAT
Commercial tool
Standalone contract
Main category
services
Contract locations
Bath / North East Somerset

Award criteria

Criteria the buyer will use to evaluate bids.

NameDescriptionTypeWeighting
Service Provision (Quality)80.00%quality
Service Fees and Associated Costs20.00%cost

Submission & procedure

Submission deadline
04 Jun 2024, 1:00 pm
Procedure
Open procedure