Housing 21 - Call Monitoring
Estimated value
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services
Awarded value
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Suppliers
1
Lots
1
1 awarded
Published
09 Jun 2026
Description
Housing 21 awarded a contractor to provide a Call Monitoring service via a Restricted Tender process. In addition Housing 21 may also want to include an out of hours responsive repairs handling service to be included. This contract is for a period of 5 years with an option 2 years + 2 years + 1 year.
Scope
- Reference
- ocds-h6vhtk-042a33
- Commercial tool
- Standalone contract
- Contract dates
- 31 Jul 2024 to 31 Jul 2028
The contract is for 4 years with the option to extend for 4 x 12 months.
- Main category
- services
- Contract locations
- West MidlandsEast MidlandsEast of EnglandSouth West EnglandSouth East EnglandNorth East EnglandNorth West England
Award criteria
Criteria the buyer will use to evaluate bids.
| Name | Description | Type | Weighting |
|---|---|---|---|
| Quality | 70 | quality | — |
| Price | 30 | cost | — |
Submission & procedure
- Procedure
- Restricted procedure
Award details
Awarded supplier(s), contract period and value as published in the award notice.
Awarded value
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Award date
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Contract start
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Contract end
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Awarded to