PS.

Provision of Front Office Counter Service - PS/23/205

DfT, Driver and Vehicle Licensing AgencycontractContracts Finder ↗Ref tender_402732/1520424complete

Estimated value

£39.9m

Awarded value

£39.1m

Awarded 15 Dec 2023

Suppliers

1

Lots

1

1 awarded

Published

30 Sept 2025

Deadline 25 Oct 2023

Description

The Front Office Counter Service (FOCS) provides face-to-face services for both Driver and Vehicle transactions on behalf of DVLA. The service is for those customers who are unable or are unwilling to use the online service.

Scope

Reference
tender_402732/1520424
Total value
£39,900,000 excluding VAT
Commercial tool
Standalone contract
Contract dates
31 Mar 2024 to 30 Mar 2027
CPV classifications
79342300

Submission & procedure

Submission deadline
25 Oct 2023, 4:00 pm

Award details

Awarded supplier(s), contract period and value as published in the award notice.

Awarded value

£39.1m

Award date

15 Dec 2023

Contract start

31 Mar 2024

Contract end

30 Mar 2027

Awarded to
PO
Post Office Ltd