Procurement of Civil Legal Aid Services in England and Wales from April 2021

The Legal Aid Agency ("LAA") is inviting Applicants to submit a Tender for a 2021 Civil Legal Advice Contract ("CLA Contract" or "Contract") to provide Specialist Telephone Advice in the Education and / or Discrimination Categories of Law from 1 April 2021 as part of the LAA's publicly funded telephone-based Civil Legal Advice ("CLA") service. This Information for Applicants document ("IFA") provides information about the CLA Specialist Telephone Advice Contract Invitations to Tender ("ITTs"), including how Applicants submit an ITT Response, and the rules governing this stage of the procurement process. The LAA intends to award a total of six separate CLA Contracts: - 3 in the Discrimination Category; and - 3 in the Education Category In the Discrimination Category, we are seeking to award 3 Contracts of equal size. In Education, Applicants will be able to bid for a 'Lot' depending on the volume of work they wish to deliver as follows: - Lot 1 - we are seeking to award 2 Contracts, each delivering 20% of the total volume of Education Contract Work; and - Lot 2 - we are seeking to award 1 Contract, delivering 60% of the total volume of Education Contract Work. The LAA reserves the right to award fewer than 3 Contracts in the Education and/or Discrimination Category and/or no Contracts in any one or more Categories.