Home Improvement Agency

1 Bristol City Council (BCC) and Bath and North East Somerset (B&NES) council (the Customer) are commissioning this Home Improvement Agency (HIA) service. 1.2 The overall aim of the HIA service is to enable mainly older adults and disabled people throughout Bristol and B&NES to continue to live as independently as possible, for as long as possible, in their own homes. 1.3 There are four key elements to this service: • Outcome focused aids, housing maintenance and adaptation services to enable people to live independently at home • Hospital Discharge services to enable people to be discharged from hospital • Information, advice and signposting services • Hoarding support services (Bristol only) 1.4 The Customer has a significant population of older people and disabled people, who may find it more difficult to adapt their homes to enable them to live more independently or keep their homes in good repair. 1.5 The Customer wishes to help people to help themselves, empowering people to remain living safe and well. For this reason, the Customer wants people to remain living independently in their own homes for as long as they can. Having a home that is in a decent state of repair and adapted to suit them and their families needs is essential in sustaining health and wellbeing. 2.6 The contract will be for three years with an option to extend for up to a further two years.