IT Service Management Tool (

NORTHERN GAS NETWORKS LIMITEDcontractFind a Tender ↗Ref ocds-h6vhtk-0483b232014L0025active

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Estimated value

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services

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Suppliers

Lots

1 awarded

Published

04 Sept 2024

Description

NGN have awarded a contract to Topdesk for the IT Service Management Tool (ITSM) used by the Colleague Care Team at NGN to log, manage and close IT incidents that are reported to the team. This ITSM is also used as an asset repository for the IT equipment used in NGN and as a store for Knowledge Base Documents to help the team develop, share and retain knowledge in the systems that NGN use.

Scope

Reference: ocds-h6vhtk-0483b2
Commercial tool: Standalone contract
Main category: services
Contract locations: North East England
North West England
Yorkshire and the Humber

Submission & procedure

Procedure: Award procedure without prior publication of a call for competition

Award details

Awarded supplier(s), contract period and value as published in the award notice.

Awarded value

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Award date

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Awarded to

Top Desk UK Limited

CH Top Desk UK Limited