Customer Experience and Enterprise Digital Platform
Estimated value
£3.8m
Awarded value
£1.3m
Awarded 18 Nov 2025
Suppliers
1
Lots
1
1 awarded
Published
18 Dec 2025
Deadline 07 Oct 2025
Description
Call off contract from CCS RM6285 Back Office Software 2. Cumberland has purchased licensing of the Netcall Liberty Platform to provide integrated contact centre, automation and in-house enterprise digital development, with hosting and support. Optional extension period from 29 November 2029 - 28 November 2035
Scope
- Reference
- CC001-DN801117-67914387
- Total value
- £3,800,000 excluding VAT
- Commercial tool
- Standalone contract
- Contract dates
- 29 Nov 2025 to 28 Nov 2029
- CPV classifications
- 48000000
- Particular suitability
- Small and medium-sized enterprises (SME)
Submission & procedure
- Submission deadline
- 07 Oct 2025, 11:00 am
Award details
Awarded supplier(s), contract period and value as published in the award notice.
Awarded value
£1.3m
Award date
18 Nov 2025
Contract start
29 Nov 2025
Contract end
28 Nov 2029
Awarded to