NHS 24 Contact Centre Customer Relationship Management System
Estimated value
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Awarded value
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Suppliers
1
Lots
1
Published
15 Nov 2024
Description
The NHS 24 Digital Transformation Programme requires replacement of several of the information technology solutions used to deliver services to patients in Scotland. This award is to appoint a service integrator and software solutions to provide an integrated Contact Centre (CC) and Customer Relationship Management (CRM) solution. These are the two main systems NHS 24 uses to interact directly with people who have urgent medical needs and are essential for us to effectively triage them safely.
Scope
- Reference
- NHS24/2023/755.
- Commercial tool
- Standalone contract
- Contract dates
The Contact Centre Customer Relationship Management System contract will be for an initial period of 5 years with a subsequent optional extension of 2 years
- Main category
- services
- CPV classifications
- 480000007951200048517000485100004861300048610000486000004881000048811000723170007231000072416000489210008050000045100000
- Contract locations
- Scotland
Award criteria
Criteria the buyer will use to evaluate bids.
| Name | Description | Type | Weighting |
|---|---|---|---|
| Quality | 70 | quality | — |
| — | 30 | price | — |
Submission & procedure
- Procedure
- Competitive procedure with negotiation
Award details
Awarded supplier(s), contract period and value as published in the award notice.
Awarded value
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Award date
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Contract start
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Contract end
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