Responsive Repairs and Planned Maintenance

Leeds and Yorkshire Housing Association (LYHA) are tendering their responsive repairs and planned maintenance services for its housing stock in Leeds and surrounding areas. These services will be delivered to c.1550 homes and will include: - provision of an out of hours repairs service through a contact centre, for emergency property repairs (evenings and weekends) - provision of an efficient responsive repairs service driven by appointments for our tenants. Repairs are classified as Emergency (4hr), Urgent (2 working days) and Routine Repairs (20 working days) and will be driven by a schedule of rates (Nat Fed v7). - provision of elemental planned maintenance comprising kitchens, bathrooms, electrical works, doors and windows. These programmes are determined on an annual basis using our stock condition information. It is a requirement that all works are delivered to high quality standards and the highest levels of customer service, health and safety and compliance are achieved.