Customer Experience Platform

Norfolk County CouncilcontractFind a Tender ↗Ref ocds-h6vhtk-02c09732014L0024active

View buyer

Estimated value

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services

Awarded value

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Suppliers

1 SME

Lots

1 awarded

Published

17 Apr 2023

Description

The Council has procured a SaaS solution to unify and simplify its customer experience platform, thereby reducing the need for interfaces and making it easier and more cost efficient to manage and develop. This platform includes a contract management solution and an email marketing solution.

Scope

Reference: NCCT42250
Commercial tool: Standalone contract
Main category: services
CPV classifications: 72000000
48000000
Contract locations: East of England
North and West Norfolk
Norwich and East Norfolk

Award criteria

Criteria the buyer will use to evaluate bids.

Name	Description	Type	Weighting
Strategic and Functional Requirements - 37% , Technical, Implementation and Support - 30%,	Social Value - 3%	quality	—
—	30%	price	—

Submission & procedure

Procedure: Competitive dialogue

Award details

Awarded supplier(s), contract period and value as published in the award notice.

Awarded value

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Award date

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Contract start

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Contract end

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Awarded to

GOSS Interactive Ltd

SME