Provision of Broker Services for Medical Insurance Scheme for CBS staff - BHC Kigali
Estimated value
£338k
Awarded value
—
Suppliers
0
Lots
1
Published
21 May 2026
Description
The purpose of this tender is to appoint a single medical insurance broker in Kigali, Rwanda to provide brokerage services for the British High Commission (BHC) medical insurance scheme for its country-based staff and their eligible dependants. The appointed broker will be responsible for sourcing appropriate medical insurance solutions, advising on market options, supporting procurement of the insurance provider, and managing the medical insurance contract. This includes claims support, provider network oversight, reporting, and ongoing member support. The services must align with organisational requirements, applicable local regulations, and value-for-money principles. The contract will be for an initial period of three (3) years, with the option to extend for a further period of up to one (1) years, subject to satisfactory performance.
Scope
- Reference
- 12720
- Total value
- £338,035 excluding VATAbove the relevant threshold
- Commercial tool
- Standalone contract
- Contract dates
- 01 Dec 2026 to 30 Nov 2029Possible extension to 30 Nov 2030
Subject to satisfactory performance of the service provider
- Main category
- services
- CPV classifications
- 66512200
- Contract locations
- RW, Rwanda
- Particular suitability
- Small and medium-sized enterprises (SME)
Award criteria
Criteria the buyer will use to evaluate bids.
| Name | Description | Type | Weighting |
|---|---|---|---|
| Technical Criteria | The Technical evaluation will assess the bidder’s ability to deliver high‑quality medical aid insurance brokerage services in line with the Statement of Requirements. The following sub‑criteria will be applied: T1 – Service Delivery and Methodology (25%) Assessment of the bidder’s proposed approach to delivering the full scope of brokerage services, including contract management, customer service, and administrative processes. T2 – Data Protection, Risk and Business Continuity (5%) Evaluation of the bidder’s approach to managing risks, protecting personal data, and ensuring operational continuity. T3 – Healthcare Network Coverage and Accessibility (10%) Assessment of the bidder’s ability to provide access to a comprehensive and geographically appropriate healthcare network. T4 – Communication and Stakeholder Engagement (10%) Evaluation of the bidder’s communication strategy for engaging with the Authority and beneficiaries throughout the contract lifecycle. T5 – Performance Management and Continuous Improvement (5%) Assessment of systems for monitoring service delivery, managing performance against KPIs, and implementing improvements. T6 – Resourcing and Organisational Capability (15%) Evaluation of the proposed team structure, resources, and organisational capacity to deliver the services. Technical responses will be scored using a structured scoring methodology (0–4 scale), reflecting the level of confidence in the bidder’s ability to meet the requirements. | quality | 70.00% |
| Commercial Criteria | The Commercial evaluation will assess the transparency, competitiveness, and value for money of the bidder’s commercial proposal within a commission‑based model. C1 – Commission Transparency and Value for Money (30%) Assessment of the bidder’s proposed commission structure, including: Full disclosure of commission rates and payment arrangements; Absence of hidden fees or undisclosed incentives; Alignment of remuneration with service performance and client outcomes; Market competitiveness and reasonableness of commission levels. The Authority will evaluate how the proposed commercial model delivers value for money over the contract duration, ensuring transparency and compliance with procurement principles. | cost | 30.00% |
Submission & procedure
- Enquiry deadline
- 01 Jun 2026, 3:00 pm
- Submission deadline
- 24 Jun 2026, 1:00 pm
- Submission address
- https://fco.bravosolution.co.uk ↗
- Electronic submission
- Yes
- Procedure
- Competitive flexible procedure