Contact Centre - Enhanced Software Solution
Estimated value
£239k
Awarded value
£239k
Awarded 22 Jan 2025
Suppliers
1
Lots
1
1 awarded
Published
28 Jan 2025
Deadline 28 Feb 2025
Description
Upgrading Contact Centre platform that includes automated Quality Assurance capability that moves and supports the Touchpoint management team in ensuring risk and quality are managed accordingly.
Scope
- Reference
- THIR 24 130
- Total value
- £239,380 excluding VAT
- Commercial tool
- Standalone contract
- Contract dates
- 01 Mar 2025 to 29 Feb 2028
- CPV classifications
- 72000000
Submission & procedure
- Submission deadline
- 28 Feb 2025, 5:00 pm
Award details
Awarded supplier(s), contract period and value as published in the award notice.
Awarded value
£239k
Award date
22 Jan 2025
Contract start
01 Mar 2025
Contract end
29 Feb 2028
Awarded to