Complaints Handling Satisfaction Survey
Estimated value
£120k
Awarded value
£108k
Awarded 13 Mar 2025
Suppliers
1
Lots
1
1 awarded
Published
13 Mar 2025
Deadline 21 Feb 2025
Description
The overall aim of the passenger complaints satisfaction survey is to gain insight into passengers' experiences with the complaints handling procedures of TOCs including compliance with key aspects of the ORR Complaints Code of Practice.
Scope
- Reference
- ORR/CT/24-84
- Total value
- £120,000 excluding VAT
- Commercial tool
- Standalone contract
- Contract dates
- 24 Mar 2025 to 30 Mar 2029
- CPV classifications
- 79311000
- Particular suitability
- Small and medium-sized enterprises (SME)
Submission & procedure
- Submission deadline
- 21 Feb 2025, 12:00 pm
Award details
Awarded supplier(s), contract period and value as published in the award notice.
Awarded value
£108k
Award date
13 Mar 2025
Contract start
24 Mar 2025
Contract end
30 Mar 2029
Awarded to
Awarded suppliers· 1 supplier
Awarded 13 Mar 2025 · Contract period 24 Mar 2025 — 30 Mar 2029
Award value
£108k
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