SPS 2412 - Metering, Billing and Tariff Setting

Royal Borough of Greenwich (The Council) requires a Service Provider to provide metering, billing and tariff setting services for the residential district heating schemes operated by RBG. It is envisaged that within the initial five year contract period, metering, billing and tariff setting will be required in 1750 properties (rolled out at approximately 350 connections to metering and billing per year). Most of the properties to be included within the contract will have existing heat meters installed within an HIU in the property. But some sites may require the metering and billing provider to supply and install heat meters. The provider is responsible for supplying, installing and commissioning all equipment required to collect metering data in all properties. The Council requires the Service Provider to provide a full metering and billing service in compliance with The Heat Network (Metering and Billing) Regulations 2014 and to: Provide information to leaseholders and tenants on the specific metering and billing approach to be followed at each site, this could be via literature, engagement events and training - the specific requirements to be advised by RBG Collect data in the most appropriate manner Take and process meter readings remotely Undertake data analysis and provide all data and data analysis relating to each property to the Council in the format and at frequency to be agreed with the Council Give particular consideration to potentially vulnerable residents in all services provided, including but not limited to tariff setting, arranging access to properties for maintenance, provision of and access to billing information, credit control and payment options, data analysis to identify under-use Providing access to the Council to real time data Set up and operate individual customer accounts Provide billing services to the Council Provide bills and supporting information to residents that is compliant with all relevant legislation and guidance Develop standing and variable charges including heat sale tariffs for all properties. Standing charges Manage and collect charges under the Council's Heat Supply Agreements with the end-users Offer full flexibility in charges collection/credit control options to individual properties Undertake maintenance and repairs to metering and billing equipment Work in the spirit of partnership with the Council Provide a high-quality Service that is financially and environmentally sustainable Comply with all applicable legislation The Contract period will be for five years plus an option to extend for a further five years The draft terms and conditions of contract that have been published alongside this notice in the Invitation to tender (ITT) pack are subject to change. The evaluation criteria will be based on the most economically advantageous tender (MEAT).