Supply and Support of Network Equipment
Estimated value
—
goods
Awarded value
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Suppliers
1
1 SME
Lots
1
1 awarded
Published
24 Aug 2022
Description
The University has invested in Extreme (formerly Avaya and Nortel) core, edge and Wi-Fi technology for many years, ensuring that services to students, staff and other stakeholders are highly available, reliable and fit for purpose. This tender is for the ongoing support of the existing Extreme Network infrastructure, and for ad-hoc small-scale replacements. NB This requirement is for Extreme DIAMOND partners only.
Scope
- Reference
- RM669
- Commercial tool
- Standalone contract
- Contract dates
Two one year extensions are available beyond the initial two year term
- Main category
- goods
- Contract locations
- Yorkshire and the Humber
Award criteria
Criteria the buyer will use to evaluate bids.
| Name | Description | Type | Weighting |
|---|---|---|---|
| Reactive Hardware and Software Support and Maintenance | 8 | quality | — |
| Preventative Hardware and Software Support and Maintenance | 8 | quality | — |
| Fault Reporting and Resolution | 8 | quality | — |
| Service Response Times | 8 | quality | — |
| Out of Hours Engineering Support | 4 | quality | — |
| Accreditation and Staffing | 4 | quality | — |
| Purchasing and Support | 4 | quality | — |
| Asset Delivery, Management and Inventory | 4 | quality | — |
| Transfer of licences | 4 | quality | — |
| Compliance of university security standards | 4 | quality | — |
| Account management and technical liaison | 5 | quality | — |
| Added Value | 4 | quality | — |
| Sustainability | 5 | quality | — |
| — | 30 | price | — |
Submission & procedure
- Procedure
- Open procedure
Award details
Awarded supplier(s), contract period and value as published in the award notice.
Awarded value
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Award date
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Contract start
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Contract end
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Awarded to