TENDER FOR THE PROVISION OF INFORMATION AND COMMUNICATIONS TECHNOLOGY (ICT) SERVICE DELIVERY SUPPORT
Estimated value
—
services
Awarded value
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Suppliers
1
1 SME
Lots
1
1 awarded
Published
19 Jan 2024
Description
The requirement is for a reliable and high performing ICT support service to allow the Association to maintain its day-to-day business operations and to assist the Association in developing ICT as part of the Association’s commitment to meeting its strategic objectives which includes a greater focus on digital service to increase efficiency and services to customers.
Scope
- Reference
- AHA/IT/2023
- Commercial tool
- Standalone contract
- Contract dates
This contract is open for renewal based on the following 2YRS + 1YRS
- Main category
- services
- CPV classifications
- 72222300
- Contract locations
- Scotland
Award criteria
Criteria the buyer will use to evaluate bids.
| Name | Description | Type | Weighting |
|---|---|---|---|
| Contract & Performance Management | 35 | quality | — |
| Presenting new technology options for delivering efficiency and optimising customer engagement | 25 | quality | — |
| Changing out the scope of technology to become integrated and supported | 10 | quality | — |
| Disaster recovery / Business critical loss | 10 | quality | — |
| Software licencing advice and support | 5 | quality | — |
| On boarding policies & procedures | 5 | quality | — |
| Community Benefits | 5 | quality | — |
| Fair Work Practices | 5 | quality | — |
| — | 40 | price | — |
Submission & procedure
- Procedure
- Open procedure
Award details
Awarded supplier(s), contract period and value as published in the award notice.
Awarded value
—
Award date
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Contract start
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Contract end
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Awarded to