Provision of Warm Home Discount Contact Centre
Estimated value
£1.4m
Awarded value
£1.4m
Awarded 20 Jul 2022
Suppliers
1
Lots
1
1 awarded
Published
11 Aug 2022
Deadline 25 May 2022
Description
BEIS Warm Home Discount Scheme Contact Centre Services. Business, Energy & Industrial Strategy (BEIS) is seeking one Supplier to work in partnership with BEIS delivering the telephony and correspondence service detailed below to our customers. - Collecting and processing customer details to enable eligible recipients to receive discounted energy bills, using BEIS algorithm to determine eligibility where necessary - Processing general queries, processing request to energy suppliers, complaints
Scope
- Reference
- CCPF22A01.
- Total value
- £1,414,027.09 excluding VAT
- Commercial tool
- Standalone contract
- Contract dates
- 31 Jul 2022 to 11 Nov 2023
- CPV classifications
- 79512000
Submission & procedure
- Submission deadline
- 25 May 2022, 11:00 pm
Award details
Awarded supplier(s), contract period and value as published in the award notice.
Awarded value
£1.4m
Award date
20 Jul 2022
Contract start
31 Jul 2022
Contract end
11 Nov 2023
Awarded to