Contact Centre as a Service (CCaaS)
MCA - Maritime and Coastguard AgencycontractContracts Finder ↗Ref tender_468564/1457431SME suitableVCSE suitablecomplete
Estimated value
£995k
Awarded value
£995k
Awarded 24 Feb 2025
Suppliers
1
Lots
1
1 awarded
Published
28 Feb 2025
Deadline 09 Dec 2024
Description
Invest in a Contact Centre as a Service (CCaaS) solution to replace the MCA's aging and unsupported legacy contact centre system for all MCA customer communications.
Scope
- Reference
- tender_468564/1457431
- Total value
- £995,135 excluding VAT
- Commercial tool
- Standalone contract
- Contract dates
- 03 Feb 2025 to 02 Feb 2028
- CPV classifications
- 48000000
- Particular suitability
- Small and medium-sized enterprises (SME)Voluntary, community and social enterprises (VCSE)
Submission & procedure
- Submission deadline
- 09 Dec 2024, 11:00 am
Award details
Awarded supplier(s), contract period and value as published in the award notice.
Awarded value
£995k
Award date
24 Feb 2025
Contract start
03 Feb 2025
Contract end
02 Feb 2028
Awarded to