Further Competition under CCS Framework RM1498 Lot 5 for Contact Centre System Replacement
Estimated value
£1.7m
Awarded value
£1.7m
Awarded 08 May 2016
Suppliers
1
Lots
1
1 awarded
Published
20 Oct 2016
Deadline 11 Jan 2016
Description
Contract to replace the current contact centre infrastructure including: ? Web (Knowledge Management System & Co Browsing). ? Speech Analytics. ? Speech Dial. ? IVR. ? Replacement of all current Call Pilot functionality ? Work Force Management (Support and maintenance).
Scope
- Reference
- LPOOL001-DN127782-87459909
- Total value
- £1,691,465 excluding VAT
- Commercial tool
- Standalone contract
- Contract dates
- 31 May 2016 to 30 May 2019
- CPV classifications
- 32500000
Submission & procedure
- Submission deadline
- 11 Jan 2016, 12:00 am
Award details
Awarded supplier(s), contract period and value as published in the award notice.
Awarded value
£1.7m
Award date
08 May 2016
Contract start
31 May 2016
Contract end
30 May 2019
Awarded to