Short Term Assistance Service

Contract for Short Term Assistance Service to be accessed by adult service users ("the Contract") for Durham County Council and affiliated bodies. The Short Term Assistance Service (STAS) will provide assistance for three main elements: • Support with Admission Avoidance / Hospital Discharge (Intermediate Care) • Provide a bridging service (when a domiciliary or reablement care package cannot start on the date required) • Carers Emergency Support to deliver replacement care in an unpaid carer emergency Please access the tender documentation for free for full details of the specification and requirements via the NEPO Procontract www.nepo.org (https://www.nepo.org) (https://www.nepo.org (https://www.nepo.org)) website and access the tender using DN609665. If you have any problems accessing the documents via the system please contact the NEPO helpdesk as detailed below. The E-tendering System Support is provided for Providers by the NEPO portal administration organisation Proactis. Please use the method below that is appropriate to the issue that you are experiencing. • Proactis Supplier Support Helpdesk Ticketing System (http://proactis.kayako.com (http://proactis.kayako.com)) - To be used by Suppliers for non-time critical issues i.e. password resets / account queries, finding information, accessing the tender, etc. • Email (ProContractSuppliers@proactis.com) - To be used in same way as ticketing system. Any emails to this address will auto-log a support ticket on Proactis Supplier Support Helpdesk