Telecare Alarm Receiving Software Package Specification for Call Centre Procurement

Telecare Alarm Receiving Software Package Specification for Call Centre Procurement North Hertfordshire District Council is seeking to update its current telecare calls handling platform by August 2025. In section E are a series of questions to help us formulate a strategy for the procurement of a platform based on the specification outlined in sections B and C. We would value the input of providers in answering the questions in section A so that we can gain the most up to date understanding of the market.