Out of Hours Call Handling
Estimated value
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services
Awarded value
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Suppliers
1
1 SME
Lots
1
1 awarded
Published
26 Jun 2026
Description
Chesterfield Borough Council is seeking to appoint a partner to effectively and reliably deliver an Out of Hours call handling service. This is for the handling of calls outside of the Authority's own customer contact centre operating hours. The contract will cover an array of services including, but not limited to • Emergency out of hour repairs • Supporting tenants locked out of properties • Dog Warden Services • Drainage • Flooding • Homelessness • Emergency Planning • Other ad hoc requests
Scope
- Reference
- DN817253
- Commercial tool
- Standalone contract
- Main category
- services
- Contract locations
- East Midlands
Award criteria
Criteria the buyer will use to evaluate bids.
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|---|---|---|---|
| — | — | price | — |
Submission & procedure
- Procedure
- Award procedure without prior publication of a call for competition
Award details
Awarded supplier(s), contract period and value as published in the award notice.
Awarded value
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Award date
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Contract start
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Contract end
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Awarded to