Service Desk & Digital Workplace Transformatiojn

for provision of Service Desk & Digital Workplace Transformation Services across 4 Lots: 1) Unified Digital Support & Governance 2) Cross-Trained L2 and Advanced Specialist Operations 3) Modernized Print Management 4) Efficient Device Procurement and Lifecycle Management National Grid's mission is to adopt a consolidated approach, in which one supplier offers a comprehensive solution that seamlessly oversees Unified Digital Support & Governance from inception to completion. By embracing this approach, we aim to enhance accountability across multiple workstreams, scope components, and implementation processes, ensuring efficiency, effectiveness, and success in every endeavour we undertake. The outcomes of this transformation program are: • For Lot 1 a cost-efficient (at or below industry median cost as % of revenue) and effective (measured by user satisfaction surveys) service desk across functions including IT, business services, and facilities • For Lots 1, 3 & 4 a cost-efficient and effective digital workplace services delivery function such as device lifecycle and collaboration experiences.