Customer Journey Mapping
Estimated value
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services
Awarded value
—
Suppliers
1
1 SME
Lots
1
1 awarded
Published
02 May 2023
Description
With the recent creation of a new Customer Experience Team, we seek detailed insight to support delivery of a customer-centric approach to our products and services through detailed Customer Journey Mapping; to be led by an independent and external organisation. Customer Journey Mapping activity will underpin a new Customer Experience & Stakeholder Management strategy and will inform strategic activity and delivery of the strategy in Years 2 and 3. T
Scope
- Reference
- 91294
- Commercial tool
- Standalone contract
- Main category
- services
- CPV classifications
- 7934231079212110
- Contract locations
- Wales
Award criteria
Criteria the buyer will use to evaluate bids.
| Name | Description | Type | Weighting |
|---|---|---|---|
| Quality | 60 | quality | — |
| — | 40 | price | — |
Submission & procedure
- Procedure
- Open procedure
Award details
Awarded supplier(s), contract period and value as published in the award notice.
Awarded value
—
Award date
—
Contract start
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Contract end
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Awarded to