PS.

Customer Journey Mapping

Natural Resources WalescontractFind a Tender ↗Ref ocds-h6vhtk-02fedf32014L0024active

Estimated value

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services

Awarded value

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Suppliers

1

1 SME

Lots

1

1 awarded

Published

02 May 2023

Description

With the recent creation of a new Customer Experience Team, we seek detailed insight to support delivery of a customer-centric approach to our products and services through detailed Customer Journey Mapping; to be led by an independent and external organisation. Customer Journey Mapping activity will underpin a new Customer Experience & Stakeholder Management strategy and will inform strategic activity and delivery of the strategy in Years 2 and 3. T

Scope

Reference
91294
Commercial tool
Standalone contract
Main category
services
CPV classifications
79342310
79212110
Contract locations
Wales

Award criteria

Criteria the buyer will use to evaluate bids.

NameDescriptionTypeWeighting
Quality60quality—
—40price—

Submission & procedure

Procedure
Open procedure

Award details

Awarded supplier(s), contract period and value as published in the award notice.

Awarded value

—

Award date

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Contract start

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Contract end

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Awarded to
MG
Mima Group Limited
SME