Provision of Telephony and Contact Centre Services
Estimated value
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Awarded value
—
Suppliers
1
Lots
1
Published
12 May 2022
Description
The Contracting Authority wishes to receive responses to the Selection Questionnaire from suitably qualified and experienced Telephony and Contact Centre providers with the necessary capacity and capability (or a demonstrable ability to provide the necessary capacity and capability within the requisite timescale, which is notified to Potential Bidders in the Selection Questionnaire) to provide the range of Services as set out in Appendix A - High-level Requirements.docx, in a safe and effective manner.
Scope
- Reference
- CA0001
- Commercial tool
- Standalone contract
- Contract dates
Please see attached documentation.
- Main category
- goods
- CPV classifications
- 32510000
- Contract locations
- London
Award criteria
Criteria the buyer will use to evaluate bids.
| Name | Description | Type | Weighting |
|---|---|---|---|
| Quality | 60 | quality | — |
| — | 40 | price | — |
Submission & procedure
- Procedure
- Competitive dialogue
Award details
Awarded supplier(s), contract period and value as published in the award notice.
Awarded value
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Award date
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Contract start
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Contract end
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