Digital Experience and Digital Enablement

National Savings and InvestmentscontractFind a TenderRef ocds-h6vhtk-0315b932014L0024closed for bids
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Estimated value

£172.0m

services

Awarded value

Suppliers

0

Lots

1

0 awarded

Published

10 Feb 2022

Deadline 14 Mar 2022

Description

The Digital Experience and Digital Enablement package is the second procurement package in NS&I’s Rainbow programme, and provides the capabilities needed to deliver digital self-service experiences and journeys to NS&I’s retail banking customers, and to enable Assisted Digital support. It will deliver these services to mobile app, website and voice assistant channels.

Scope

Reference
NS&I-21-CPN-02
Total value
£172,000,000 excluding VAT
Commercial tool
Standalone contract
Contract dates

Subject to a discretionary extension of up to two (2) years, subject to Cabinet Office spend control approval.

Main category
services
Contract locations
UK

Submission & procedure

Submission deadline
14 Mar 2022, 4:00 pm
Submission address
https://app.panacea-software.com/nsandi/Login.aspx
Procedure
Competitive procedure with negotiation