Complaints and Enquiries Customer Records Management (CRM) System
Estimated value
£56k
Awarded value
£56k
Awarded 09 Jun 2020
Suppliers
1
Lots
1
1 awarded
Published
06 Jul 2020
Deadline 01 Jun 2020
Description
To procure a record management system to enable the CMA General Enquiries team to part-automate processes surrounding the recording of complaints received by the public.
Scope
- Reference
- PROC-120-2020
- Total value
- £56,092 excluding VAT
- Commercial tool
- Standalone contract
- Contract dates
- 23 Jun 2020 to 22 Jun 2023
- CPV classifications
- 72000000
- Particular suitability
- Small and medium-sized enterprises (SME)
Submission & procedure
- Submission deadline
- 01 Jun 2020, 11:00 am
Award details
Awarded supplier(s), contract period and value as published in the award notice.
Awarded value
£56k
Award date
09 Jun 2020
Contract start
23 Jun 2020
Contract end
22 Jun 2023
Awarded to