Responsive Repairs & Void Property Framework (2026-30)
Estimated value
£350.0m
Awarded value
—
Suppliers
0
Lots
5
Published
12 May 2026
Description
Fusion21 is developing a 4-year framework for Responsive Repairs and Void Property Framework. The framework will cover the provision of Responsive Repairs and Void Property Works and associated services for participating contracting authorities the United Kingdom, in accordance with the objectives and requirement of the Procurement Act 2023 (PA23). Preliminary market engagement was carried out by Fusion21 following the publication of a Preliminary Market Engagement Notice 2026/S 000-007288 (OCID: ocds-h6vhtk-061021). This tender notice is for the award of a public contract through an open procedure in accordance with section 20(1) and (2)(a) of the PA 2023. The framework is divided into the following lots: Lot 1 - Responsive Repairs & Maintenance Lot 2 - Void Property Improvements Lot 3 - Void Property Security, clearance and Pest Control Lot 4 - Disrepair Works Lot 5 - Contact Centre Services The framework aims to provide compliant, flexible and value for money route for contracting authorities to procure responsive repairs, void property works and associated services. It will support both national and regional coverage, with opportunities for SME’s to participate.
Scope
- Reference
- Fusion21-0104
- Total value
- £350,000,000 excluding VAT£420,000,000 including VATAbove the relevant threshold
- Commercial tool
- Standalone contract
- Contract dates
- 30 Sept 2026 to 30 Sept 2030
- Main category
- works
- CPV classifications
- 4500000050000000703310004521000044111000797100004511121345453100452110007951200044110000
- Contract locations
- UK, United Kingdom
- Particular suitability
- Small and medium-sized enterprises (SME)Voluntary, community and social enterprises (VCSE)
Award criteria
Criteria the buyer will use to evaluate bids.
| Name | Description | Type | Weighting |
|---|---|---|---|
| Quality/Technical | Question 1 - Environment and sustainability (10%) Question 2 - Social Value (10%) Question 3 - Contract Management (5%) Question 4 - Capability and Delivery - Case Studies (20%) Question 5 - Resident and Customer Engagement (5%) Question 6 - Quality and Performance (10%) | quality | 60.00% |
| Commercial / Cost | • Price 1 - Percentage adjustment against NHF SoR V8 (20%) • Price 2 - Base adjustment to NHF SoR V8 plus preliminaries, overheads and profit (10%) • Price 3 - Price per property/Price per void (5%) • Price 4 - Average order value (5%) | cost | 40.00% |
| Technical / Quality | Question 1 - Environment and sustainability (10%) Question 2 - Social Value (10%) Question 3 - Contract Management (5%) Question 4 - Capability and Delivery - Case Studies (20%) Question 5 - Programme management, management of third-party contractors and sub-contractors to minimise void turnaround times (5%) Question 6 - Quality and Performance (10%) | quality | 60.00% |
| Commercial / Cost | • Price 1 - Percentage adjustment against NHF SoR V8 (25%) • Price 2 - Base adjustment to NHF SoR V8 plus preliminaries, overheads and profit (15%) | cost | 40.00% |
| Technical / Quality | Question 1 - Environment and sustainability (10%) Question 2 - Social Value (10%) Question 3 - Contract Management (5%) Question 4 - Capability and Delivery - Case Studies (20%) Question 5 - Product/process innovation (5%) Question 6 - Quality and Performance (10%) | quality | 60.00% |
| Commercial / Cost | • Price - Bespoke Schedule of Rates against lot specific specification (40%) | cost | 40.00% |
| Technical / Quality | Question 1 - Environment and sustainability (10%) Question 2 - Social Value (10%) Question 3 - Contract Management (5%) Question 4 - Capability and Delivery - Case Studies (20%) Question 5 - Resident and Customer Engagement (5%) Question 6 - Quality and Performance (10%) | quality | 60.00% |
| Technical / Quality | Question 1 - Environment and sustainability (10%) Question 2 - Social Value (10%) Question 3 - Contract Management (5%) Question 4 - Capability and Delivery - Case Studies (5%) | quality | 60.00% |
| Commercial / Cost | • Price 1 - Price per property - 24/7 service (10%) • Price 2 - Price per property - out-of-hours (10%) • Price 3 - Price per incoming call - 24/7 service (10%) • Price 4 - Price per incoming call - out-of-hours (10%) | cost | 40.00% |
Participation
Conditions suppliers must meet to bid.
Legal and financial capacity requirements, as part of the conditions of participation, are detailed within the qualification section and as described in Appendix A - ITT Document. Minimum insurance requirements: Employers Liability - £10m Public Liability - £5m Financial capacity will be assessed in two stages against a single standard, which is whether a supplier is more likely than not to be trading in four years’ time. Stage 1 is a screening assessment using three financial ratios as proxy indicators of financial capacity, based on the published definitions in the GCF Guidance Note on assessing and monitoring economic and financial standing. These metrics assess profitability, cashflow and the ability to repay debt with defined high-risk thresholds applied. A calculator tool is provided to allow suppliers to self-assess. Tenderers that meet the threshold for all three indicators, where none of the metrics result in a high-risk outcome, will automatically be deemed to meet the required standard and pass Stage 1. Tenderers that do not meet all three thresholds will be assessed further in Stage 2. Stage 2 is a detailed assessment for tenderers that do not meet all Stage 1 thresholds. Suppliers will be invited to provide further information on their financial position, which may include management accounts, financial statements, accountant letters and details of connected persons or organisations. Assessments will be carried out by qualified accountants and informed by a wider range of evidence, including external credit reference agencies. Tenderers will be assessed by a panel of two experienced accountancy professionals, who, operating independently, will make and justify opinions against the standard. The two assessments will then be moderated. A performance bond or parent company guarantee may be accepted as an alternative. Suppliers that fail to provide sufficient information or that remain high risk following the detailed assessment will be deemed to fail this condition of participation. For the full list and details of the conditions of participation, please refer to the Qualification section and Appendix A of the ITT document.
Technical ability requirements, as part of the conditions of participation, are detailed within the Qualification section - Common Assessment Standard (CAS), Appendix C - Specification Document, and as described in Appendix A – ITT Document. The conditions of participation to include: - ICO Registration - Cyber Security - Prompt Payment compliance - Carbon Reduction Plan (CRP) - Technical ability and experience: suppliers must provide details of three contracts of a similar nature undertaken within the last three years. - Accreditations and Qualifications: For Lot 1, suppliers must hold the relevant NICEIC, Gas Safe and FENSA accreditations, or equivalents. Suppliers should have suitable experience of undertaking works of a similar nature. This should be evidenced within their responses to the technical questions.
Technical ability requirements, as part of the conditions of participation, are detailed within the Qualification section - Common Assessment Standard (CAS), Appendix C - Specification Document, and as described in Appendix A – ITT Document. The conditions of participation to include: - ICO Registration - Cyber Security - Prompt Payment compliance - Carbon Reduction Plan (CRP) - Technical ability and experience: suppliers must provide details of three contracts of a similar nature undertaken within the last three years. - Accreditations and Qualifications: For Lot 2, suppliers must hold the relevant NICEIC, Gas Safe and FENSA accreditations, or equivalents. Suppliers should have suitable experience of undertaking works of a similar nature. This should be evidenced within their responses to the technical questions.
Technical ability requirements, as part of the conditions of participation, are detailed within the Qualification section - Common Assessment Standard (CAS), Appendix C - Specification Document, and as described in Appendix A – ITT Document. The conditions of participation to include: - ICO Registration - Cyber Security - Prompt Payment compliance - Carbon Reduction Plan (CRP) - Technical ability and experience: suppliers must provide details of three contracts of a similar nature undertaken within the last three years. - Accreditations and Qualifications: For Lot 3, suppliers must hold BSIA membership or equivalent. Suppliers should have suitable experience of undertaking works of a similar nature. This should be evidenced within their responses to the technical questions.
Technical ability requirements, as part of the conditions of participation, are detailed within the Qualification section - Common Assessment Standard (CAS), Appendix C - Specification Document, and as described in Appendix A – ITT Document. The conditions of participation to include: - ICO Registration - Cyber Security - Prompt Payment compliance - Carbon Reduction Plan (CRP) - Technical ability and experience: suppliers must provide details of three contracts of a similar nature undertaken within the last three years. - Accreditations and Qualifications: For Lot 4, suppliers must hold the relevant NICEIC, Gas Safe and FENSA accreditations, or equivalents. Suppliers should have suitable experience of undertaking works of a similar nature. This should be evidenced within their responses to the technical questions.
Technical ability requirements, as part of the conditions of participation, are detailed within the Qualification section - Common Assessment Standard (CAS), Appendix C - Specification Document, and as described in Appendix A – ITT Document. The conditions of participation to include: - ICO Registration - Cyber Security - Prompt Payment compliance - Carbon Reduction Plan (CRP) - Technical ability and experience: suppliers must provide details of three contracts of a similar nature undertaken within the last three years. Suppliers should have suitable experience of undertaking works of a similar nature. This should be evidenced within their responses to the technical questions.
Submission & procedure
- Enquiry deadline
- 05 Jun 2026, 4:00 pm
- Submission deadline
- 19 Jun 2026, 11:00 am
- Submission address
- The tender documents include: • Appendix A - Invitation to Tender • Appendix B - Fusion21 Framework Agreement • Appendix C - Specification • Appendix D - Price Schedules • Appendix E - Commercial Instructions • Appendix F - M3NHF V8 Responsive Maintenance and Void Property Works NDA • Appendix G - Finance Stage 1 - Self Assessment • Appendix H - Market Engagement Feedback • Appendix I - Suppliers Guide The tender documents are attatched to this notice but are readily accessible, electronically, and free of charge via the internet at the following address: https://fusion21.ukp.app.jaggaer.com Tenders are to be submitted electronically via the above portal.
- Electronic submission
- Yes
- Procedure
- Open procedure
Lots · 5 total
Divisions of the contract. Each lot can be awarded separately.
| Lot | Title | Est. value | Status |
|---|---|---|---|
| 1 | Responsive Repairs & Maintenance | £240.0m | active |
| Lot 2 | Void Property Improvement | £30.0m | active |
| Lot 3 | Void Property Security, Clearance and Pest Control | £12.5m | active |
| Lot 4 | Disrepair Works | £65.0m | active |
| Lot 5 | Contact Centre Services | £2.5m | active |