Procurement of a Framework Agreement for Household and Non-Household Water Efficiency Audits, Retrofitting Services and Customer Engagement Services
Estimated value
—
Awarded value
—
Suppliers
1
Lots
1
Published
20 Feb 2026
Description
Southern Water is preparing to procure a single-supplier framework agreement to deliver household and non-household water efficiency audits, including the supply and installation of water-saving devices and delivery of tailored customer engagement services. The supplier will be expected to proactively identify efficiency opportunities and contribute to achieving Ofwat and regulatory water demand reduction targets. The procurement will use a Competitive Flexible Procedure with negotiation in accordance with the Procurement Act 2023, and will follow a two-stage process, starting with a conditions of participation stage (PQQ).
Scope
- Reference
- Prj_7019
- Commercial tool
- Standalone contract
- Contract dates
- 23 Feb 2026 to 23 Feb 2030Possible extension to 23 Feb 2032
Optional Extension(s): +1 year (or up to +2 years), subject to performance review and evolving Regulatory landscape (e.g., Ofwat targets or PR24/PR29 impacts). This reflects: The long-term behavioural change and infrastructure work required The need for partnership and continuity to optimise proactive outreach and device installation The alignment with multi-year performance commitments (e.g., AMP8/AMP9 planning cycles)
- CPV classifications
- 9071310071314300904000007132130065100000
- Contract locations
- UK, United Kingdom
Award criteria
Criteria the buyer will use to evaluate bids.
| Name | Description | Type | Weighting |
|---|---|---|---|
| Technical Evaluation | There are six main scored sections to the ITT Technical Evaluation mapped to Southern Water's criteria themes. The ITT will test the bidders' approach and ability to provide Southern Water with a solution that meets Southern Water's requirements. | quality | — |
| Commercial | The commercial envelope requests Tenderers to provide total cost for service as described in the Commercial bid sheet for evaluation, and a breakdown of how this cost is achieved through a pricing matrix per line / workstream. | cost | — |
Participation
Conditions suppliers must meet to bid.
The top four highest scoring bidders following PQQ evaluation and moderation by SME panel will be invited to Tender. Tenderers will be scored against the evaluation criteria, as outlined in the IITT document published as part of the Tender and available to all bidders. Each question will have instructions about how to respond to the question or what evidence to upload.
Submission & procedure
- Procedure
- Competitive flexible procedure
Award details
Awarded supplier(s), contract period and value as published in the award notice.
Awarded value
—
Award date
20 Feb 2026
Contract start
06 Mar 2026
Contract end
05 Mar 2030